Konan Analytics 4
Get insight with KONAN Text Analytics
Konan Text Analytics is an analytics technology that extracts meaningful information from unstructured text and provides insight to users.
Text analytics is a core technology element in big data era that understands and helps decision-making of customers
Strength
Fast Analysis in Time Units
- Quick comparison analysis using daily ranking and change patterns
- Support realtime issue tracking by analyzing ten thousand new data in less than 5 sec
Provision of Brief Reports
- Visually portray combined result of appearance frequency, pattern, and relation of issue words
- Provide dashboard for convenient daily monitoring
- Simple design and easy usability
Easy Interconnection
- Collect data from various sources through KONAN Connector
- Support interconnected API to combine and utilize KONAN Text Analytics with structured data analytics : VOC, CRM, BI, etc.
- Interconnect with federated search service to provide ‘realtime issue’, ‘today’s issue’ and ‘related info’
Key Features
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Crawler
- Realtime crawler
- Periodic crawler
- Incremental crawler
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Text Analytics
- Morphological analysis
- Compound noun processing / synonym expansion / safe search
- Extract object name such as person, location, organization, and brand
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Report
- Issue word ranking, related issue ranking
- Issue word patterns, related issue patterns
- Rising/declining issue
- View issue word by condition (category, period, person, location, organization, etc.)
- Download data
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Manage
- Manage/maintain quality through management of entity name, compound noun, neologism, synonym, stop word
- Engine operation state monitoring, work log management, analysis log management
Architecture
Expected Effects
- Create new value through analysis/utilization of unstructured data
- Realtime responses to external environment changes using realtime analysis
Reference
Seoul Dasan Call Center,
Analysis of Civic Counseling
Dasan Call Center utilizes ‘Konan Text Analytics’ to analyze average of 35,000 calls and texts to understand daily / weekly / monthly / yearly major civil complaints, change patterns, and related issues
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Needs
- Understand major complaints to effectively deal with mass complaints
- Provide appropriate public service by predicting periodically repeated complaints
- Quickly respond to particular complaint issues by understanding the overall state
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Solution
- Provide issue score by analyzing complaint and counseling contents
- Provide major complaint rankings and change patterns daily/weekly/monthly/yearly
- Provide chart for easy understanding of change patterns in major issues and related issues
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Effect
- Improved satisfaction of civil administration service
- Improved effectiveness of civil administration
Case Study
