
Business Insight for Social Media
Realtime Social Monitoring & Analysis Service, pulse-K
Pulse-K is a text mining-based social media listening platform that monitors and analyzes realtime customer opinions spreading on SNS based on different criteria. With nation’s highest level text mining technology and self-developed social reputation/influence analysis index, it provides advanced social analysis methodology.
Strength

Provide Social Score
- Provide ‘social score’ by measuring brand (favorite keyword) awareness and sentiment
- Use as brand power management index to establish marketing strategy
- Manage and monitor company brand reputation on daily basis

High-Quality Text Analytics Technology-Based Service
- Extract issues using text mining technology, assess positivity-negativity, extract influencer
- High-quality text analytics based on morphological entry approximately 5x more than competitors

Various Analysis Experiences and Know-Hows
- Analysis experience in various fields : brand reputation, public opinion, issue monitoring, etc.
- Analysis experience in various industries : ICT, distribution, manufacturing, finance, and public
- Natural language process technique and language resource based on over 10 yrs of experience

Provide Custom API
- Provide analysis data API for customer development fit for each business characteristics
- Provide various API, including social score, reference stats, sentiment analysis, and issue word analysis
Key Features
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Analyze Social Awareness
- Monitor online buzz occurring in various social media
- Check outbreak and spread of an issue periodically
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Analyze Issue Keywords
- Discover new issues by finding hot social media keywords related to pulse
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Analyze Social Sentiment
- Provide statistics of positivity, negativity or neutrality about the pulse on SNS
- Intuitively check social sentiment by analyzing change in sentiment periodically
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Analyze
Influencer- Find influencers using innate influence of Twitter users and degree of participation in the pulse
Expected Effects
- Compare social reputation of the company with competing companies
- Trace change in social awareness and desirability → compute marketing campaign outcome
- Use realtime monitoring technology to send SMS and e-mail alerts to the staff under set conditions → quick crisis response
Reference
Financial Supervisory Service,Social Media Analysis Service

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Needs
- Realtime social media monitoring on important keywords
- Find conversations in different channels and positive, negative issues related to Financial Supervisory Service
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Solution
- Realtime monitoring through pulse-K Pro service
- Weekly reports that include core issue summary, amount of mentions by channels such as
Twitter and blog, and positivity-negativity chart
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Effect
- Convenient crisis response and maneuver through realtime monitoring
- Easy understanding and report of issues through intuitive weekly social media monitoring report

Case Study















Go to pulse-K
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Webpage http://www.pulsek.com
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Blog http://pulsek.tistory.com
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Facebook http://www.facebook.com/konanpulsek
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Twitter https://twitter.com/pulsek